About us

About Performance Group

Delivering Incomparable Dealership Loyalty and Customer Retention Solutions since 2002
Intro

It's nice to meet you!

Located in the San Francisco Bay Area with access to some of Silicon Valley’s best talent, Performance Group is uniquely qualified to support the customer loyalty & retention, employee retention, and prepaid maintenance or subscription maintenance program needs for your dealership, auto group, or independent repair shop.

Our professional staff of system engineers, loyalty strategists, customer support analysts, graphic designers, and marketing experts are dedicated to designing, implementing, and improving your customer retention and business growth goals. Our programs are built for dealers, by dealers.

All of our products are tailored specifically to your local brand and your customers.

A partner you can trust

Get to know us a little better

Learn why you can rely on us and our products with confidence. Many of our dealer clients have been utilizing our programs continuously for over fifteen years.
Woman with crossed arms standing in front of a red car

Who Are We?

With over 30 years in the automotive sector, we're committed to propelling dealership growth and profitability in the US and Canada. Our proven products exemplify this dedication, fostering customer engagement, retention, and driving substantial revenue. Supported by pioneering products such as LoyaltyTrac and UltraCare PPM, we stand at the forefront of automotive expertise and impactful retention programs.
Laptop keyboard with people typing in an office environment

Exceptional Skills

We’ve designed and implemented thousands of individual dealer loyalty, prepaid maintenance, and retention solutions for retail dealers. Our automotive OEM products are used by some of the most recognized vehicle manufacturers. You have probably already used some of our technologies without even knowing it. Our cloud-based platform utilizes best practices in data security, redundancy, and scalability.
Smiling man with thumbs up sign image

Why Choose Us?

Our past and continuing performance with our dealer clients speaks volumes about our products. Many of our client dealers have continually utilized our products for more than 15 years and are instrumental in the continuing development of our features and platforms.
We listen, we design, we implement, and we continually support our clients so that you get the best results across a wide spectrum of business and retention metrics.
During the last fifteen years we have had the privilege of working with these great companies.
Visit our Driving Retention blog
for some great dealership retention ideas and tips.
The PLG Advantage

Work smarter not harder

Leverage our 20+ years of experience helping some of the biggest automotive brands and individual dealers increase profitability with our innovative and proven solutions.

We speak your language

Every level of our organization is staffed with auto industry professionals from retail, OEM’s, and suppliers that understand your challenges.

Continuous innovation

Our premium, technology-enabled solutions are always improving and evolving so that you can stay ahead of your competition & market conditions.

Promoting your local brand

We focus on your local brand (not the OEM's), making it stronger, more recognizable, and most importantly, more profitable.

Outstanding support

Our accomplished dealer services and training staff are always ready to assist you if the need arises. We proactively monitor all our client's accounts.
Contact Us

Like what you've heard so far?

Get in touch. Our team is always here to chat.

Email

Send us a message
info@performanceloyalty.com

Phone

M-F 8am to 5pm PST
+1 (800) 608-2080